AI support desk for Shopify brands
Elfhand reads each brand’s support mailbox, looks up the Shopify order and drafts the reply in that brand’s voice and email template. You set a rule for each kind of email. Simple ones go out on their own. Anything risky waits for a person.
Zoho Mail todayForwarding from any providerMicrosoft 365 and Gmail coming
Product preview: a shared inbox for four fictional brands. New emails are sorted into sections such as Where’s my order or Refund, each with a rule such as AI sends, Approve first or Human only. The selected email shows the Shopify order and a draft reply.
20sections
Each email lands in one of 20 sections, in 6 groups.
4rules
AI sends, Approve first, Human only or File silently.
3min
Each AI reply waits 3 minutes. One click stops it.
0
Refunds, cancellations, chargebacks and legal always go to a person.
(01)How it works
Connect once per brand. Elfhand sorts every email, follows the rule you set for its section and keeps anything risky in front of a person.
Connect each brand's support mailbox and its Shopify store. Zoho Mail today, forwarding from any provider. Microsoft 365 and Gmail are coming.
Elfhand reads every email and files it into one of 20 sections. Spam, auto-replies and Shopify notices are filtered before any AI sees them.
Pick what happens for each section: AI sends, Approve first, Human only or File silently. Risky sections are locked to a person.
Replies go out in the brand's voice and email template. Everything a person handles becomes a ticket on the board.
Nothing goes out on day one. You judge Elfhand on your own past emails, approve every draft for two weeks, then let it send a quarter of eligible replies before all of them.
(02)Sections & rules
Every customer section starts on Approve first. Below are the rules we recommend once you’ve rolled out. Change any section that isn’t locked.
The reply goes out on its own once every guardrail passes. You get 3 minutes to undo it.
AI writes the draft. A person reads it, edits if needed and sends.
No AI reply. It goes straight to your team with the order attached.
Filed out of the way. Never answered, never counted.
Locked sections. Cancellation, Refund, Chargeback & dispute and Legal & data are never sent by AI alone, whatever the rule. You can make them stricter, never looser.
(03)Board & team
Every email that needs a person becomes a ticket. Seven columns, from New to Resolved, across every brand or one at a time.
Assign each ticket to a person and set Urgent, High, Normal or Low. Nothing sits in a shared pile.
Each section has its own reply-time target. The timer shows how long is left, and stops counting while you wait on the customer or a supplier.
If a teammate is already replying, you see it before you start typing.
(04)For agencies
Every brand you run in one view: open tickets, approvals waiting and reply times.
Each brand has its own inbox, rules, voice and email template.
Give a client read-only access to their own brand. They never see your costs or other brands.
(05)Email studio
Every reply goes out in the brand’s own email template, not a plain-text help-desk message.
Logo, colors, fonts and sign-off, set once per brand.
Header, order summary, tracking button, notes and footer.
A refund reply can look different from a tracking update.
See it on desktop and mobile, then send a test to your own inbox.
(06)Pricing
Three plans, priced in US dollars. We set you up on a call, so you start on the plan that fits your volume.
AI answers shipping, order-status and product questions.
$49.99/month
1,000 AI conversations included.
Then $0.10 each.
AI drafts, your team approves.
$0.35per inquiry
$149/month minimum.
Our team runs your inbox with AI.
$1.25per inquiry
$1.00 per inquiry on a 12-month plan.
$500/month minimum.
One inquiry is one customer thread, however many emails go back and forth. Spam, Shopify and PayPal system mail and auto-replies are never counted.
(07)Security & guardrails
Customer mail and order data stay inside your workspace. The AI only sends when the rule allows it and every check passes.
Every request is checked on the server against your workspace and the brands you may see. One brand's mail never shows up in another's.
Mailbox and store credentials are encrypted before they are stored.
Refunds, cancellations, chargebacks and legal mail always need a person. Agents can't send those. Only admins and owners can. Client viewers can't send anything.
Guardrails on every AI send
(08)FAQ
Zoho Mail today, plus forwarding from any provider. Microsoft 365 and Gmail are coming.
Only in sections you set to AI sends, and only when every guardrail passes. Each AI reply waits 3 minutes so you can undo it. Refunds, cancellations, chargebacks and legal mail are locked and never sent by AI alone.
Elfhand first replays 50 of your past emails so you can judge its answers. Then every draft waits for approval for two weeks. Then 25% of eligible replies send on their own, then 100%.
One customer thread, however many emails go back and forth. Spam, Shopify and PayPal system mail and auto-replies are never counted.
Yes. Add them as client viewers. They get read-only access to their own brand and never see your costs or other brands.
Yes. Each brand has a brand kit and a template per section, built in the email studio. Preview it, send a test, then use it for every reply.
We’ll look at your mailbox, the sections you get most and the rules you’d start with.